Free guide · works with ChatGPT, Claude or Gemini
Reactivation Auckland NZ business
In 15 minutes, create a targeted win-back segment, a compliant channel plan, and ready-to-send message variants with a simple response tracker tailored to your city and customer base. Launch a small, controlled wave you can repeat and scale the same day.
Step 1, free.
Copy this, paste it into your AI, and swap the [BRACKETS] for your own details.
Setup: Define the win-back goal
[BUSINESS TYPE] [CITY] [COUNTRY] [PRIMARY OFFER CATEGORY] [AVERAGE ORDER VALUE RANGE] [CUSTOMER BASE SIZE] [SEASONALITY NOTES] [CURRENT CONSTRAINTS] [SUCCESS METRIC] [TIME/RESOURCE LIMITS] [SYSTEMS/TOOLS] [BRAND TONE] [KNOWN RISKS] Act as a commercial retention lead and define a concrete, city-aware win-back goal we can execute in 15 minutes. Work through it like this: 1) Specify the single outcome to achieve in the next 14–30 days (e.g., reactivated orders, bookings, or paid trials), making it measurable and tied to [SUCCESS METRIC]. 2) Set the scope: target city/area within [CITY], supported systems ([SYSTEMS/TOOLS]), and the practical send volume limit from [TIME/RESOURCE LIMITS]. 3) Identify guardrails: exclusions (e.g., VIPs, complaint history), tone fit using [BRAND TONE], and risks from [KNOWN RISKS]. 4) Define a minimum viable test: cohort size, channels we can actually use today given [CURRENT CONSTRAINTS]. 5) Capture offer boundaries linked to [PRIMARY OFFER CATEGORY] and economics (keep to signals only, not prices) using [AVERAGE ORDER VALUE RANGE]. 6) Note seasonality factors from [SEASONALITY NOTES] relevant in [CITY], and any operational blackout days. Give me the output as: Goal Brief with sections: Objective, Scope (City/Systems/Volume), Success Metric & Timeframe, Guardrails & Exclusions, Minimum Viable Test, Offer Boundaries, Seasonality/Operational Notes, Risks & Mitigations. Keep each section 1–3 sentences. Quality bar: Specific enough that a junior can decide “in or out” on a customer in under 30 seconds. If any field is missing, ask up to three precise questions needed to finalise the Goal Brief; if still unknown, mark MISSING and proceed with no assumptions.
How to get a good answer.
- 01Fill every [BRACKET] with real detail. Vague in, vague out.
- 02Read the answer, then reply with what's wrong or missing. The AI fixes it in seconds.
- 03Check facts, prices and anything legal or safety-related yourself before you use it.
The rest of the workflow.
Step 1 gets you started. The full Customer Win-Back in 15 takes you all the way, 15 steps in order:
- 01Setup: Define the win-back goal (free above)
- 02Setup: Choose the lapse window
- 03Setup: Capture locale and compliance notes
- 04Data Prep: Import the customer list
- 05Data Prep: Filter the lapsed segment
- 06Data Prep: Add churn clues and notes
- 07Campaign Build: Select channels for the segment
- 08Campaign Build: Draft message variants
- 09Campaign Build: Map offers to profiles
- 10Launch & QA: Review tone and legal fit
- 11Launch & QA: Build a send cadence
- 12Launch & QA: Create the response tracker
- 13Launch & QA: Generate send-ready assets
- 14Launch & QA: Run a dry test
- 15Follow-up & Maintenance: Monitor, learn, and iterate
Pay once, keep it. Delivered instantly with a copy button on every prompt.
Questions
Does this work with the free version of ChatGPT?
Yes. The prompt works in the free versions of ChatGPT, Claude and Gemini, on a phone or a computer.
What do I put in the [BRACKETS]?
Your real details: notes, numbers, names, whatever the bracket asks for. The more specific you are, the better the answer.
Is the AI's answer always right?
No. Treat it as a strong first draft: check facts, figures and anything legal or safety-related before you use it.
What's in the full Customer Win-Back in 15?
15 steps run in order, a system prompt that sets the AI up for the job, worked examples, fix-it prompts and a quality checklist. It's NZ$39.50 once, no subscription.
Know someone who'd use this?
Send them the free prompt: