PWPractical Workflows
Gives you a complete, reusable system to answer enquiries, complaints, refunds, delays, and reviews quickly, kindly, and consistently in your brand voice. You finish with send-ready replies, a living reply library, and a maintenance loop that improves results each week.
Copy this into ChatGPT, Claude or Gemini, fill in the [BRACKETS] and see what you get. No sign-up. The other 14 steps, examples and checklist unlock after purchase.
Setup: Capture brand voice and policies
Provide [BRAND SNAPSHOT], [CUSTOMER PROMISE], [WRITING SAMPLES (3–5 emails or reviews you’ve written)], [TONE YOU WANT (3 adjectives)], [FORBIDDEN WORDS/PHRASES], [APPROVED PHRASES], [NON‑NEGOTIABLE POLICIES], [COMMON SENSITIVE TOPICS], [ESCALATION CONTACTS], [SIGN‑OFFS YOU USE]. Act as a brand voice analyst and CX policy codifier to turn this into a reusable Voice & Policy Profile. Work through it like this: 1) Mine [WRITING SAMPLES] to extract Voice Pillars (e.g., warmth level, directness, formality), sentence patterns, and empathy moves; quote 3 short examples to anchor. 2) Translate [TONE YOU WANT] into concrete do/don’t style rules (greetings, contractions, emoji, apology structure, positive framing, plain-English constraints). 3) Build an Empathy & Courtesy Lexicon: approved apologies, appreciation, assurance, ownership, and recovery phrases; map to situations. 4) Compile a Policy Digest from [NON‑NEGOTIABLE POLICIES] and [COMMON SENSITIVE TOPICS]: what we can/can’t offer, proof required, time limits, red lines. 5) Add Operational Basics: [SIGN‑OFFS], [ESCALATION CONTACTS], [FORBIDDEN WORDS/PHRASES], [APPROVED PHRASES]. Give me the output as: Brand Voice & Policy Profile with sections: A) Voice Pillars (bullets), B) Style Rules (table: Rule, Do, Don’t, Example), C) Empathy & Courtesy Lexicon (table: Situation, Phrase, Purpose), D) Policy Digest (table: Topic, Allowed, Not Allowed, Conditions, Evidence), E) Operational Basics (contacts, sign‑offs, words list). Quality bar: Every rule has a clear Do and Don’t with one concrete example drawn from your samples or written to match them. If any field is missing, mark it MISSING and ask 1–3 precise questions to fill the gap; don’t invent content.
A system prompt, then 15 steps you run in order, plus instructions, worked examples, fix-it prompts and a quality checklist. Full prompts unlock straight after payment.
Small businesses and online sellers who handle customer emails, messages, and public reviews themselves.
For a same-day win, do steps 1, 4, and 8, then handle your next case with steps 9–12 to ship a compliant, on-brand reply fast.
15 steps, each building on the last: Setup: Capture brand voice and policies → Setup: Map customer touchpoints → Setup: Build policy decision tree → Production: Build reply component library → Production: Create scenario playbooks → Production: Complaint resolution workflow → Production: Difficult situations de-escalation set → Production: Review response bank → Production: Case intake form (context-to-brief) → Quality: Tone, risk, and policy check → Quality: Human approval checklist → Delivery: Channel formatting and send pack → Delivery: CRM logging and tag map → Maintenance: Weekly insights and improvement backlog → Maintenance: A/B test and refresh schedule. Includes two worked examples, fix-it prompts and a quality checklist.
This kit won’t provide legal advice or handle crisis PR strategy; seek a qualified professional for legal disputes, regulatory issues, or high-risk public incidents.
Instant email with your guided kit page and a downloadable file. Works with ChatGPT, Claude or Gemini (free or paid), including on your phone.
This is a prompt toolkit you run yourself, not software or professional advice.
Send them the free first step or the free guide:
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